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Issue


I have Granted Access to Allow Other Team Members to Send from a Shared Mail Box.

How Do I Use the Senders Field in a Signature Configuration?
 

Solution

 

1. Create a Formula Field

a. From the Configuration Database Go to Admin > Fields


b. From the Menu Click on CREATE NEW


c. From the Drop Down Menu Select Formula


d. Below are the Formula Field settings:
 
Field Name: OnBehalfOf
Exclude from Cache: Yes
 
Formula: Copy and paste the code attached into the editor


2. Create a Field which Looks up the Formula Field

a. From the Configuration Database Go to Admin > Fields


b. From the Menu Click on CREATE NEW


c. From the Drop Down Menu Select Field (from Active Directory)


d. Below are the Field Settings:
 
Field Name: SenderDisplayName
Field Type: Active Directory Field
AD Attribute: displayName
Lookup Key Type: Use Another Field
Lookup Key: OnBehalfOf (From the Drop Down List is the field created above)
Text List separator: Carriage Return - Line Feed
Exclude from Cache: Yes


 

3. Add the New Field to Your Signature Configuration


 

4. Send a Test Message from the Shared Mailbox

Below: The Composed Message





Below: The Delivered Message in the Recipients Mailbox with the Senders Display Name



You can find the code here:
Related Products: CMS O365