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Scenario

You Create a Public Folder in your Tenant, however signatures do not get appended even though it looks correctly configured



 

Explanation


Below are the log entries, when sending from a Public Folder:

XWARE.MailSignature.DirectoryFunctions_GraphAPI - IsInternalUser-No userPrincipalName in JSON.

Public Folders even though they are "mail enabled" do not have a "mail" attribute i.e., they need to be a User with a valid userPrincipalName.

Crossware Mail Signature will only cache addresses for users with a "mail" attribute.

This is why Crossware Mail Signature cannot process messages sent from a Public Folder.
 
 
 
 
Related Products: CMS O365