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Problem


When company disclaimers are added to emails using policies, the disclaimer is added to the email as it is sent using the Lotus Notes client.

As Crossware Mail Signature has no knowledge of the company disclaimer, the signature is appended AFTER the disclaimer.

e.g.



To resolve the issue, a Forward Reply String Metadata document can be used to help detect the start of the disclaimer and insert the signature in the correct place.

e.g.


 

Solution


Determine the string needed to detect the start of the disclaimer

The Forward Reply String needs to be unique but also small, if the string is too long, the Notes client may add a carriage return/ line feed to the string, which can make to difficult to construct the string.

e.g.

In the policy document the following disclaimer has been created.


 

Create a Metadata Document

The following Metadata document can be used find the following disclaimer and insert the signature into the correct place.

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