If you are an existing customer, you should not have to update your smart host unless you have requested this via Crossware support. Changing your smart host without contacting Crossware support will result in mail failure.
Existing customers will have one of the smart hosts listed below:
Australia Production - mstrafficsmtp-aus.crossware.co.nz
Canada Production - mstrafficsmtp-can.crossware.co.nz
USA Production - mstrafficsmtp-usa.crossware.co.nz
Europe Production - mstrafficsmtp-europe.crossware.co.nz
EU K1 - mstrafficsmtp-eu-k1.crossware.co.nz
EU K3 - mstrafficsmtp-eu-k3.crossware.co.nz
Production Deployment (Asia Pacific) - mstrafficsmtp-ap.crossware.co.nz
Production Deployment (US) - mstrafficsmtp-us.crossware.co.nz
Production Deployment (Europe) - mstrafficsmtp-eu.crossware.co.nz
New customers will select from the list below which relates to what deployment region was selected during onboarding:
Australia - mstrafficsmtp-aus-k1.crossware.co.nz
Canada - mstrafficsmtp-can-k1.crossware.co.nz
United States - mstrafficsmtp-us-k1.crossware.co.nz
France - mstrafficsmtp-france.crossware.co.nz
Europe - mstrafficsmtp-eu-k2.crossware.co.nz
United Arab Emirates - mstrafficsmtp-uae-k1.crossware.co.nz
Qatar - mstrafficsmtp-qat-k1.crossware.co.nz