Overview
The Crossware Mail Signature service is showing we are processing emails for more users than your subscribed number.
This can occur for a few reasons:
1. You have increased the number of users requiring email signatures
Solution:
2. More users are using the Crossware Service than you have subscriptions for, and the additional users do not require a signature.
Solution:
Server-Side: Update your Transport Rule in Microsoft 365 Exchange Admin Centre so it is using a group that only contains users that require a Crossware Mail Signature Subscription (see below)
Client-Side: (Dynamic Signatures): Update who your add-in is deployed to in the Microsoft 365 Admin Center. This can be deployed to the whole organization OR select users/groups. You cannot exclude users when deployed to the whole organization (see below)
Server-Side Solution
Check the group configured for Mail signature service only includes users requiring a signature.1. Go to the Microsoft Exchange Admin Center
2. Navigate to Mail Flow > Rules > Crossware Transport Rule
2. Navigate to Mail Flow > Rules > Crossware Transport Rule
3. Check the group that is attached to the Crossware Transport Rule (by default this is CrosswareMailSignatureUsers) and ensure this group only contains users that you wish to have a Crossware Mail Signature Subscription. If you have users/mailboxes in this group that don’t need a signature, remove them from the group.
Client-Side Solution (Dynamic Signatures)
Check that the deployed add-in is only deployed to users requiring a signature.
1. Go to the Microsoft Admin Center
2. Navigate to Settings > Integrated Apps > Open Dynamic Signatures Add-in
3. Select the Users tab and ensure that it is only deployed to users/groups that require Crossware Dynamic Signatures